1. About LOKL
LOKL is a hyperlocal super-app platform connecting customers with local service providers and shops. We are operated by LOKL (website: lokl.in) and are committed to protecting your privacy.
2. What Data We Collect
We collect the following personal information:
- From Customers: Name, mobile number, address, area/pincode, and delivery location details
- From Service Providers & Partners: Business name, owner name, mobile number, email, business address, area/pincode, business registration details, and bank account information
- Usage Data: Device information, IP address, browsing history, and app interaction patterns
3. Why We Collect This Data
Your data is collected to:
- Provide delivery, booking, and subscription services
- Process payments and manage transactions
- Verify identity and prevent fraud
- Communicate with you about orders and services
- Improve our platform and services
- Comply with legal and regulatory requirements
4. How We Store & Protect Your Data
All personal information is securely stored on Supabase, a cloud database service with enterprise-grade security features including:
- End-to-end encryption for sensitive data
- Secure, isolated servers with redundancy
- Regular security audits and penetration testing
- Automatic backups and disaster recovery
- Compliance with international security standards (SOC 2, GDPR-ready infrastructure)
We employ industry-standard security practices and regularly update our systems to protect against unauthorized access.
Data Protection Commitment: We never sell, trade, or share your personal data with third parties for marketing purposes. Your data is used only to provide our services or as required by law.
5. Data Deletion & User Rights
You have the right to request deletion of your personal data at any time. To request data deletion or access your stored information, please email us at:
imlokl.app@gmail.com
We will process your request within 30 days of receiving it. Some data may be retained for legal or operational purposes as per applicable law.
6. Cookies & Local Storage
We use the following technologies to enhance your experience:
- localStorage: Used only for saving your theme preference (dark/light mode) and language selection
- No tracking cookies: We do not use cookies for advertising or third-party tracking
- Analytics: Google Analytics may collect non-personal usage data to help us improve the platform
You can clear your localStorage anytime through your browser settings.
7. Third-Party Services
We use third-party services for specific functions:
- Supabase: Cloud database and authentication
- Google Analytics: Website analytics
- Payment Gateways: Secure payment processing (details not stored on our servers)
These services have their own privacy policies, and we are not responsible for their data handling practices.
8. Legal Basis & Compliance
LOKL complies with India's Digital Personal Data Protection (DPDP) Act, 2023 and other applicable data protection regulations. Your data is processed only with your explicit consent and for legitimate business purposes.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of LOKL constitutes acceptance of the revised policy.
10. Contact Us
For any privacy-related questions or concerns, please reach out to us:
- Email: imlokl.app@gmail.com
- Website: lokl.in
यह दस्तावेज़ अंग्रेज़ी में है। सहायता के लिए: imlokl.app@gmail.com